Siebel CRM
Siebel CRM
It is the most complete relationship management solution (CRM), Oracle's Siebel CRM helps organizations differentiate their businesses by delivering measurable results and competitive advantage long-term. Their multichannel offerings allow organizations to intelligently manage and coordinate all customer interactions: Web, contact center, field service and sales, dealer network and direct and indirect distribution channels. Siebel solutions can be developed as a license or as a hosted service, they are designed to meet needs of 23 types of industries, incorporating business processes and best practices specific to each of them.
Siebel provides organizations sales and service simple and complete view of all customer relationship points to the company, including past interactions and makes this information available to all employees who have contact with clients.
Siebel provides organizations sales and service simple and complete view of all customer relationship points to the company, including past interactions and makes this information available to all employees who have contact with clients.
Product advantages:
- > Gives sales professionals to deep customer knowledge increases the effectiveness of sales, accelerate your process, optimizes performance and enhances collaboration;
- > Allows companies to reduce the cost of customer service, expanding its delivery capability and customer retention;
- > Facilitates the execution of marketing programs, development of loyalty programs, allows monitoring of product performance and checking / performing closed contractual parameters with the client;
- > Increases operational efficiency of sales and alignment of their implementation, simplifying the launch of promotions and helping sales professionals to understand the price elasticity;
